Service scope
We work to keep core services available, while maintenance, incidents or external providers may affect availability.
Clearly stated limits
Service availability and support levels
Cloud services depend on hosting, connectivity and third-party providers. No contractual SLA percentage applies to public plans unless stated in writing.
Support channels
Priority and response hours vary by plan or written contract. The status page is a live check, not a historical SLA report.
Contractual SLA
Any uptime percentage or service credit applies only when explicitly stated in a separate written agreement.